Valley Heating and Cooling believes in hiring the best people and giving them the best continuing education. We encourage all of our technicians and installers to become NATE certified within one year of employment. We operate both internal and external continuing education programs in order to keep our technicians at the top of their game. We even have an in-house technical trainer, which allows us to both evaluate and sharpen our technicians’ troubleshooting skills. With this trainer, and other testing and certification means, we continually verify our quality standards. By being proactive in training, we ensure that our technician’s work mechanical skills are polished and that they are kept abreast of new developments, techniques and requirements. Moreover, we are active participants in trade groups and organizations that add to our base of knowledge. At Valley, we have made continuing education a part of our culture, as these programs benefit the team member, the company, and most importantly, the clients.

Safety

It is the policy of Valley Heating and Cooling to perform every project in the safest possible manner, so as to prevent accidents and injuries. Every effort is made in the interest of accident prevention, fire prevention, safety and health protection to insure this goal.

The Valley Heating and Cooling commitment to safety is an integral part of our business plan. This safety commitment is initiated and supported by management and is effectively implemented by our project management and technicians. It is our goal to provide every employee with a safe place to work that is free of hazards. We achieve this through preplanning, effective management, and weekly safety meetings held by each technician on a rotating basis. Our strong belief is that safety is not a "part-time" job.

Rewards for Quality

Training and safety are very important, but so is recognition. We hold monthly bonus meetings, where our technicians, and installers earn incentives for customer service, quality and workmanship. These incentives are earned by customer feedback, and excellent survey’s received. When our clients show appreciation, we pass that on to our team. One way is in the form of darts, where we play a game “Darts for Dollars.” With this money they can buy tools, or dinner. It is for them… to reap the rewards!

NATE Certification

Part of our technician-training curriculum is training that leads to North American Technician Excellence, Inc. (NATE) certification. NATE is the leading certification program for technicians in the heating, ventilation and air-conditioning (HVAC) industry and is the only test supported by the entire industry.NATE certifies only those technicians who achieve mastery of an industry-approved level of knowledge. The tests are developed by industry leaders and reflect a consensus opinion of what the average technician should know to effectively install and service HVAC systems.NATE certification is designed for installation and service technicians who work on residential and light commercial equipment and systems: air conditioning, air distribution, gas heating, heat pumps, and oil heating.As a consumer, you have good reasons to trust in the NATE-certified technicians: peace of mind, better system efficiency (and lower utility bills), comfort, and cost savings.Read more about NATE certification at: http://www.natex.org.